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Oct. 18th, 2009 04:57 pmArgh!
The cashier in Tesco pressed the wrong button and charged my shopping to my credit card/club card. The summoned assistant said I'd have to go to the Customer Services desk, so off we tripped. The CS desk,however, said it could only be sorted out at the original till, so, smiling through gritted teeth I haul the trolley back again - where the original till said NO, IT CANNOT BE DONE. Back to Customer Services. Cue much scratching of heads, whilst I quietly glower.
Finally, after managerial input, a solution is found. They will have to refund my credit card and I can pay on the debit card as I originally wanted. This would appear to have been the obvious solution.
How naive of me.
In order to facilitate this, I had to first agree to finish the aborted sale and sign the credit card receipt. Then, they announced that in order to issue a refund they had to rescan all my shopping - the entire trolley full. They call upon another member of staff to help and I unpack, one girl scans, the other repacks. All is going swimmingly until the scanning girls stops what she is doing.
"Don't pack it too well, we've got to scan it again, so we can charge for it."
The disturbing noise you heard at around 3.45pm was my inner scream.
Out came the goods. AGAIN.
Soon, both tills at the CS desk were working in tandom. One girl refunding, one selling.
A queue of other customers is steadily building, deciding that, rather than stand back a few steps, it's much more fun to crowd the desk, so that I have to weave back and forth between them as I carry shopping bags from one end of the stand to the other, trying to wedge shopping into the trolly, sign for refunds at one end, chip and pin for the sale at the other.
And to add insult to injury, just before I paid, the girl chirpily asked me "Do you have a club card?"
!!!
The cashier in Tesco pressed the wrong button and charged my shopping to my credit card/club card. The summoned assistant said I'd have to go to the Customer Services desk, so off we tripped. The CS desk,however, said it could only be sorted out at the original till, so, smiling through gritted teeth I haul the trolley back again - where the original till said NO, IT CANNOT BE DONE. Back to Customer Services. Cue much scratching of heads, whilst I quietly glower.
Finally, after managerial input, a solution is found. They will have to refund my credit card and I can pay on the debit card as I originally wanted. This would appear to have been the obvious solution.
How naive of me.
In order to facilitate this, I had to first agree to finish the aborted sale and sign the credit card receipt. Then, they announced that in order to issue a refund they had to rescan all my shopping - the entire trolley full. They call upon another member of staff to help and I unpack, one girl scans, the other repacks. All is going swimmingly until the scanning girls stops what she is doing.
"Don't pack it too well, we've got to scan it again, so we can charge for it."
The disturbing noise you heard at around 3.45pm was my inner scream.
Out came the goods. AGAIN.
Soon, both tills at the CS desk were working in tandom. One girl refunding, one selling.
A queue of other customers is steadily building, deciding that, rather than stand back a few steps, it's much more fun to crowd the desk, so that I have to weave back and forth between them as I carry shopping bags from one end of the stand to the other, trying to wedge shopping into the trolly, sign for refunds at one end, chip and pin for the sale at the other.
And to add insult to injury, just before I paid, the girl chirpily asked me "Do you have a club card?"
!!!
